Refund and Returns Policy

Last Updated: November 18, 2025

Thank you for shopping with Country Charms LLC. We want you to love your purchase, and we’re here to help if something isn’t right. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made on www.thecountrycharmshop.com (the “Site”).

By placing an order, you agree to this policy.

 

Returns Eligibility

To be eligible for a return, items must be:

  • Unused
  • In original packaging
  • In the same condition that you received them

Some items are non-returnable:

  • Personalized or custom-made items
  • Clearance or final sale items
  • Gift cards

If you’re unsure whether your item qualifies, please reach out to us at info@thecountrycharmshop.com before initiating a return.

 

Return Window

You may request a return within:

30 days of receiving your order.

After 30 days, we cannot offer a refund or exchange.

 

Return Process

To start a return, please contact us at:

info@thecountrycharmshop.com

Include:

  • Your name
  • Order number
  • Reason for return
  • Photos if the item arrived damaged or defective

We will review your request and provide return instructions.

Do not send items back without contacting us first.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery
  • Provide clear photos of the issue

We will replace the item or issue a refund at no additional cost to you.

 

Refunds

Once your return is received and inspected, you will receive an email notification approving or rejecting the refund.

If approved:

  • Refunds are issued to your original payment method
  • Processing time may take 5–10 business days depending on your bank

Shipping costs are non-refundable, except in cases of damaged or incorrect items.

 

Exchanges

We offer exchanges for:

  • Defective items

Exchanges are processed once the original item is returned and inspected.

To request an exchange, email us at info@thecountrycharmshop.com.

 

Return Shipping Costs

Unless your item is damaged or incorrect:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • We are not responsible for lost return packages

 

Order Cancellations

You may cancel an order within 24 hours of purchase, as long as it has not been shipped.

Once an order has shipped, it cannot be canceled.

 

Refund Exceptions

Refunds may be denied if:

  • Items are returned used or damaged
  • Items are missing parts not due to our error
  • Items are returned outside the 30-day window
  • Items fall under the non-returnable category

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Contact Us

For questions about returns, refunds, or exchanges, reach us at:

Country Charms LLC
Email: info@thecountrycharmshop.com
Website: www.thecountrycharmshop.com
Location: Virginia, United States